PRIVACY POLICY.

Introduction

Namibia Digital & Co. respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy applies to information collected through https://namibiadigital.com/ , our contact forms, email communications and enquiries relating to our services.

By using this website or providing information to us, you acknowledge the practices described in this policy.

Information We Collect

We may collect information that you provide directly when you contact us, request a consultation or submit an enquiry.

Information you provide

• Your name
• Your business or company name
• Your email address
• Your telephone number
• The service you are interested in
• Information included in your enquiry
• Project requirements, goals and requested features
• Any files or information you voluntarily send to us

Information collected automatically

When you visit the website, certain technical information may be recorded automatically by our website, hosting provider, security systems or analytics services.

• Internet Protocol address
• Browser type and device type
• Operating system
• Pages visited and time spent on the website
• Referring website or traffic source
• Approximate geographic area
• Date and time of access
• Website error and security logs

How We Use Information

We may use information collected through the website for the following purposes:

• To respond to questions and project enquiries
• To prepare quotations and service recommendations
• To communicate about requested services
• To plan, provide and manage digital projects
• To provide customer support
• To operate and improve the website
• To understand how visitors use the website
• To measure advertising and campaign performance
• To protect the website from misuse and security threats
• To maintain business, accounting and communication records
• To comply with applicable legal obligations

We do not sell your personal information.

Contact and Project Enquiry Forms

Our website uses Fluent Forms to collect project enquiries. When you submit a form, the information entered is stored within the WordPress website and may also be sent to us by email.

Form submissions may include your name, business name, email address, telephone number, selected service and project information.

We use this information only to review your enquiry, contact you, provide relevant information and manage any resulting business relationship.

Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. Our website may use necessary, functional, analytics and advertising cookies.

Necessary cookies

These cookies help the website operate correctly and may support security, form submission, session management and website preferences.

Analytics cookies

Analytics services may help us understand how people find and use the website, including which pages are visited and which traffic sources generate enquiries.

Advertising cookies

Advertising and conversion tracking services may be used to measure whether advertising campaigns lead visitors to contact us or complete another important action.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

Third Party Services

Our website may use third party providers to operate, secure, analyse and promote our services. Depending on the website configuration, these providers may include:

• WordPress
• Beaver Builder
• Fluent Forms
• Website hosting and server providers
• Email delivery and SMTP providers
• Google Analytics or related analytics services
• Google Ads and conversion tracking services
• Website security and spam prevention services
• Backup and website maintenance services

These providers may process limited information as necessary to provide their services. Their own privacy terms may also apply.

When We May Share Information

Namibia Digital & Co. does not sell or rent personal information.

We may share limited information only when reasonably necessary:

• With trusted service providers that support our website, hosting, email, analytics, security or business operations
• With contractors or specialists assisting with a project, where this is necessary and appropriate
• To comply with applicable law, legal proceedings or a lawful request
• To investigate fraud, abuse, security incidents or threats
• To protect our rights, property, customers or website users
• In connection with a legitimate business restructuring, transfer or sale

Data Security

We take reasonable administrative, technical and organisational measures to protect information against unauthorised access, loss, misuse, disclosure or alteration.

These measures may include secured hosting, website updates, access controls, backups, encryption in transit and security monitoring.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You provide information electronically at your own reasonable risk.

How Long We Keep Information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

• Whether an enquiry becomes an active project
• The length of the customer relationship
• Accounting and record keeping requirements
• Contractual responsibilities
• Security, dispute and fraud prevention needs
• Applicable legal requirements

Enquiries that do not result in a project may be removed when they are no longer required for reasonable business follow up or record keeping.

Your Choices and Privacy Requests

You may contact us to request:

• Confirmation of whether we hold your information
• Access to information you provided to us
• Correction of inaccurate or incomplete information
• Deletion of information that is no longer required
• Withdrawal of consent where processing depends on consent
• That we stop sending optional marketing communication

Some information may need to be retained where required for legal, contractual, accounting, security or dispute resolution purposes.

Privacy requests may be sent to: info@namibiadigital.com

International Services and Processing

Some website, hosting, email, analytics, advertising or cloud service providers may process or store information outside Namibia.

Where third party services are used, information may therefore be processed in countries with privacy and data protection frameworks that differ from those in Namibia.

We aim to use established providers and limit the information shared to what is reasonably necessary for the relevant service.

Children's Privacy

Our website and professional services are intended for businesses and persons able to enter into business enquiries.

We do not knowingly request personal information from children through the website. A parent or guardian who believes that a child has submitted personal information may contact us so that we can review and, where appropriate, delete the information.

Links to Other Websites

Our website may link to customer websites, social media platforms, external tools or other third party websites.

We do not control the privacy, security or content practices of external websites. You should review the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change.

The latest version will be published on this page and the Last Updated date will be changed accordingly. Continued use of the website after an update indicates acknowledgement of the revised policy.